In today’s complex world of cybersecurity threats, laws, and regulations that are ever-changing and ever-evolving, it’s nearly impossible...

Data is your most valuable business asset…how well is your data protected?...your customer's / vendor's data? In today’s complex world of...

Bad news and opinions travel fast…especially on social media! A small local issue has the potential to spiral into a full-blown...

Preparing for a new era in privacy regulation… General Data Protection Regulation (GDPR) requirements affect every organization in every...

Customer Relationship Management CRM vs. Customer Service… Although they might seem to bear some resemblance in their names and both...

No matter what business you are in…the key to maintaining profitability in a business environment that is continually changing is how...

On either side of the Customer Service equation, terrible customer service is terrible for everyone! Obviously, externally you can lose...